◀ Purchases
I did not receive the item I purchased
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On some occasions, in order for a purchased item to load the game must be restarted. Before restarting, check for any updates to the game in your app store.
For purchase problems, please contact your device's payment platform in order to resolve the issue.
Link: Google Play Support
Link: iTunes Support
The following guides can be helpful in finding receipts:
Link: Google Play
Link: iTunes