◀ Miscellaneous

General troubleshooting for mobile devices



  • If your game is freezing, crashing, not loading, or behaving irregularly we recommend trying these steps:

    1. Please close all apps and restart the device.
    2. Make sure you have the latest update of the game installed.
    3. Launch the game.
    If the issue persists:
    1. Please check for any updates for your device.
    2. Clear the cache on your device.
    If you do not know how to clear cache you can follow one of these guides:
    Link: Android
    Link: iOS

    As a last resort, you can try reinstalling the game as it usually fixes most issues. Please note that your game progress can only be saved when you play while signed in to your Facebook account so make sure it is before reinstalling!